Unlocking the insights in your email data

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Recently, Sonian introduced View Insights, an enterprise-class email analytics and reporting tool that helps organizations get more from their current investment in email security. View Insights works by taking the unstructured data in your email archive and making sense of it, uncovering actionable insights in a way that was never before possible.

In this post, I’ll provide a more detailed overview on the host of features View Insights offers and demonstrate how the platform unlocks your data’s potential by exposing critical information for security, risk mitigation, data loss prevention and compliance.

 

Investigate and Act

Here at Sonian, we refer to the visual presentation of each analysis as a card, but no matter what you call it – a card, a widget, a tile, a thingamabob – it provides a meaningful, top-level insight on a critical email security issue.

From each card, you can further investigate areas of concern by expanding the results of the analysis and drilling down to view a list of relevant emails and, ultimately, the body of each of those emails. Being able to access the email content and not just the metadata is crucial in determining the severity of the potential threat and prioritizing actions to neutralize it.

 

Security Card
The Security card reports emails which contain sensitive or personally identifiable information including credit card numbers, Social Security numbers, Driver’s License/State ID numbers, bank account/routing numbers, etc.

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  • Know when personally identifiable and other sensitive information is being sent or received via email in order to identify culprits and end the behavior
  • Ensure preventative services are working to block emails with offending content
  • Confirm “secure” systems are truly secure (ie. a system through which customers provide PII generating and sending an email copy of that data is NOT secure)

 

Attachments Cards

The Attachments cards shows all emails which contain attachments, categorized by name and type.

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  • Prevent data loss by as confirming that confidential documents are not leaving the organization
  • Identify individuals who are sending important documents to their personal address as a risk for attrition
  • Spot malware that may be coming into the organization via executable files

 

Volume Card

The Volume card measures the number of emails sent and received by individuals in your organization and compares each against the average.

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  • Identify individuals whose email volume is dramatically higher or lower than the rest of organization’s to investigate potential issues
  • Be aware of unusual email activity that may be a warning sign for attrition such as when a top performing sales person’s volume drops or when someone starts forwarding large amounts of email to their personal inbox or to an external domain
  • Find stagnant mailboxes and remove them for cost savings

 

Domains Card

The Domains card lays out which external organizations individuals within your organization have communicated with most frequently.

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  • Enforce policies regarding email and internet usage
  • Determine whether or not employees are using required systems (e.g. ensure support ticketing system are not bypassing via email)
  • Confirm data is not being leaked externally, particularly to competitors
  • Evaluate activity between top prospects and customers to ensure proper levels of attention from sales and support teams

 

Popular Terms Card
Popular Terms card uses advanced text analytics algorithms to determine words that are used most commonly in the body of  emails sent and received by your organization.

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  • Identify and proactively address issues that are being discussed which may have not yet been escalated to the proper level
  • Get a directional understanding of the company’s current sentiment/health
  • Compare popular topics of conversation to corporate expectations of what is being communicated about

 

Sonian’s View is the only email archiving solution currently in market that offers this type of  analytics and reporting so you can proactively act on your data and nip problematic content or behavior in the bud before it escalates into a much larger problem. Using Sonian’s patented and industry-leading suite of analytical, monitoring and security technologies, our platform now provides users with the ability to derive more meaningful and actionable insights from their business communications.

Get more details:


— Michelle Drozdowski is senior product manager at Sonian.


About Sonian
Sonian preserves, protects and presents the world’s information.

More than 25,000 customers in 43 countries trust Sonian’s secure proprietary platform to retain, retrieve and surface critical data and protect intellectual property.

Founded in 2007, Sonian is the only pure public cloud information archiving company, providing services that are easy, flexible, actionable and reliable for OEM partners and their end customers. Sonian allows companies to preserve, analyze and access their electronic communications for legal, regulatory and continuity purposes while gaining organizational insights.

Sonian is building the future and solving big data problems for companies, all while managing more than 20 billion objects in the cloud.

Have questions? Want more info? Need help?
Let’s talk!


[White Paper] Next-Generation Archiving

[White Paper] Next-Generation Archiving

Don’t miss this detailed white paper from the experts at Osterman Research about archiving’s vital role in extracting meaningful business intelligence and additional value from electronic content.

Get the white paper right now!

Sonian launches analytics solution for email security

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careers_test_2Email security just got more effective and affordable! It’s great news for IT professionals tasked with solving that budgeted business problem and dealing with risk mitigation, data loss prevention, compliance, anti-spam, filtering and quarantining. That’s why I’m excited to announce the launch of our newest product, View Insights, an enterprise-class email analytics and reporting tool that helps you get more from your current investment in email security solutions without adding complexity or high costs.

View Insights allows businesses to secure, de-risk and better understand their most used communications medium by bridging the gap between reactive and preventative services. You’re likely already buying a security and compliance package that includes an email archive and maybe even quarantining and filtering services. But that package has two gaping holes in it: the inability to proactively let you know of unusual and potentially suspicious activity before it’s reported to you from an outside source and to inform your preventative services of new threats to enhance their effectiveness.

Think about it…would you buy a house and insure it in the event of a fire, but not guard it against a catastrophic event by installing the proper smoke detectors? When a fire starts, you want to be able to extinguish it as soon as possible, before your home becomes a total loss. When you combine your email archive (the insurance) with email analytics (the smoke detectors), you’re adding a layer of protection that, while seemingly critical, has been overlooked until now. Couple that with a preventative firewall — literally or figuratively — and you now have a comprehensive security package.

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View Analytics

View Insights works by taking unstructured data and making sense of it, providing you with actionable insights that lead to enhanced security, risk mitigation, data loss prevention and compliance.

Here are just a few of the insights that can help an IT Admin in their quest for email security:

  • Learn when PII and other sensitive information is being sent or received via email
  • Validate that confidential data is not being leaked externally, particularly to competitors
  • Be warned when individuals display unusual email activity behavior
  • Enforce policies regarding personal and professional email usage
  • Confirm employees are using required systems (ie. support ticketing systems) and not bypassing them via direct emailing
  • Receive notifications when emails with confidential information, profanity, or compliance terminology (HIPAA, FINRA, etc.) leave the organization

Sonian recently announced the new View Archive , an advanced solution that makes it easy to preserve and access your critical data. View Archive is the only email archiving solution currently in market that offers analytics and reporting so you can also proactively act on that data. Using Sonian’s patented and industry-leading suite of analytical, monitoring and security technologies, our platform now provides users with the ability to derive more meaningful and actionable insights from your business communications.

Get more details:


— Michelle Drozdowski is senior product manager at Sonian.


About Sonian
Sonian preserves, protects and presents the world’s information.

More than 25,000 customers in 43 countries trust Sonian’s secure proprietary platform to retain, retrieve and surface critical data and protect intellectual property.

Founded in 2007, Sonian is the only pure public cloud information archiving company, providing services that are easy, flexible, actionable and reliable for OEM partners and their end customers. Sonian allows companies to preserve, analyze and access their electronic communications for legal, regulatory and continuity purposes while gaining organizational insights.

Sonian is building the future and solving big data problems for companies, all while managing more than 20 billion objects in the cloud.

Have questions? Want more info? Need help?
Let’s talk!


[Webinar] Illuminating the Dark Data in Email

Illuminating Dark Data Webinar
Get a look at the cutting–edge data visualization tools being developed by Sonian with Founder and CTO Greg Arnette.

Watch the recorded webinar.